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user_a70e61
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Contributor

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28 Messages

Monday, October 6th, 2025

OBNOXIOUS Upgrade DVR Plan Message

It seems this message has reappeared on the Recordings page. In previous post from a few years ago, it seemed it was never solved. Now it’s back.

Comcast like I said, this is intrusive and obnoxious get rid of it.

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20 days ago

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XfinityDena

Official Employee

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21 days ago

I am sorry but I am not seeing a message on screen other than the menu. Can you explain the message you are seeing @user_a70e61?

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user_a70e61

Contributor

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28 Messages

21 days ago

Are you seriously asking me to elaborate on what I posted. What don’t you understand - there is a screen capture!

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XfinityDena

Official Employee

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3.8K Messages

I am not seeing an error message. Is it only when you select to upgrade your DVR plan? @user_a70e61

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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user_a70e61

Contributor

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28 Messages

Title of Post - OBNOXIOUS Upgrade DVR Plan Message

Request - remove this option (message) from the Recordings page.  I am not upgrading and there's no way to decline and make it disappear!  To me this is intrusive and obnoxious; remove it as a menu item or allow us to decline and make it disappear!  

Does this explanation work?

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20 days ago

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XfinityDena

Official Employee

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3.8K Messages

Thank you for providing that clarification. You do not have to upgrade your DVR if you do not want too. It is there as an option if you did want to upgrade @user_a70e61 I have forwarded your feedback about the option.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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