Pops up on tv screen just like it did when Root was available. Problem is if I try to access the Chanel on the guide it wants me to subscribe with no way to get to the reminders to cancel the reminder.
Thanks for your response user_3itnyc. It could be an X1 Program Reminder setting on the channel. Do you recall setting a reminder for it at some point? If so, using the link above you can see the steps on how to cancel or modify a reminder on your X1 box. Let me know if this helps!
No…that does NOT work! I’m not an idiot. I found that information a week ago. Because Root is no longer available to me I cannot get to the info for the program
user_3itnyc Thank you for attempting those steps. Could you please send me a private message containing your complete name and address? This will allow me to review your account more thoroughly and determine the best way to resolve the issue.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
•
1.7K Messages
6 months ago
Thanks for posting on our community forums, user_3itnyc. Where are you getting reminders for the channel?
1
0
XfinityDilary
Official Employee
•
1.7K Messages
6 months ago
Thanks for your response user_3itnyc. It could be an X1 Program Reminder setting on the channel. Do you recall setting a reminder for it at some point? If so, using the link above you can see the steps on how to cancel or modify a reminder on your X1 box. Let me know if this helps!
2
0