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fedup978
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Valued Contributor

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237 Messages

Mon, Dec 7, 2020 9:00 AM

Notifications of messages but nothing there....

Recently I have noticed that when I go to settings the "notifications" says I have
x number of new messages" I click on it and it comes up with "no messages all caught up".  What is going on??  why is is saying I have messages but then tell me I am all caught up????

Just one more thing that is annoying with comcast services, but I am stuck with them.  I am not looking for much just a service that does not have issues every time that I turn it on, but yet you are going to raise the prices for everything to give me worse service.  Thank you comcast.....

Responses

Official Employee

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341 Messages

5 m ago

Thanks so much for taking the time to reach out to us regarding your billing, notification and service concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I am reliant on all my services currently and know how frustrating and impactful service issues can be and I cannot deny that right now it is so important to ensure that you are budget balanced with all that is going on in the world currently. I would love to assist you and address all of your concerns. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. -Michelle

I am an Official Comcast Employee.
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Visitor

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1 Message

25 d ago

Why can't you just answer the simple question?  I do not see why you would need all that information as I am having the same issue. So it is more than just one person.  My solution was to just completely turn off notifications as all the notifications that I did receive were worthless.

Official Employee

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172 Messages

Hi, @user_5b8631! We offer our sincerest apologies that our response was not to your satisfaction. We truly just want to help and make sure we are working on the correct account along with exploring all of the options that we have available to better your experience. One option would be to send a signal refresh to the account to make sure everything is synchronized correctly with our services. As a customer myself, I can certainly understand just wanting an answer for the notification concerns as quickly as possible. I am someone who strives in providing an exceptional experience. I am happy to hear that you were able to find a solution by completely turning off the notifications. Do you have any additional questions or concerns for us today? If you would like us to review your account specifically, please feel free to send us a private message by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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