Hi there, @user_xzt766! I am sorry to hear that your TV has not been working and glad to get it back up and running. I need some further information so I can best help.
Can you describe what you are seeing such as a certain error message or color of screen?
The Xfinity app is very handy to troubleshoot and send signals to your equipment. It will also check for any area concerns affecting your service. What troubleshooting steps have you tried so far?
Are you watching on a TV box or streaming the service?
XfinityRay
Official Employee
•
3.9K Messages
16 hours ago
Hi there, @user_xzt766! I am sorry to hear that your TV has not been working and glad to get it back up and running. I need some further information so I can best help.
Can you describe what you are seeing such as a certain error message or color of screen?
The Xfinity app is very handy to troubleshoot and send signals to your equipment. It will also check for any area concerns affecting your service. What troubleshooting steps have you tried so far?
Are you watching on a TV box or streaming the service?
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