Hi there, @user_xzt766! I am sorry to hear that your TV has not been working and glad to get it back up and running. I need some further information so I can best help.
Can you describe what you are seeing such as a certain error message or color of screen?
The Xfinity app is very handy to troubleshoot and send signals to your equipment. It will also check for any area concerns affecting your service. What troubleshooting steps have you tried so far?
Are you watching on a TV box or streaming the service?
Hi @user_rqtw4q, we'll be more than happy to assist with your concerns, may I know more about what you need assistance with today?
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRay
Official Employee
•
4.4K Messages
4 months ago
Hi there, @user_xzt766! I am sorry to hear that your TV has not been working and glad to get it back up and running. I need some further information so I can best help.
Can you describe what you are seeing such as a certain error message or color of screen?
The Xfinity app is very handy to troubleshoot and send signals to your equipment. It will also check for any area concerns affecting your service. What troubleshooting steps have you tried so far?
Are you watching on a TV box or streaming the service?
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