Non DVR X1 box crashes after update

Every time my cable box updates within 2 minutes it crashes and I have to get up unplug it and plug it back in then it is fine until the next update.

I really don't think we need to update the cable boxes on a daily basis you guys should mellow out on it already very inconvenient.

A separate problem I have is that your screensaver has no off option every operating system on the planet has an off option for the screensaver I understand why you don't provide it but you're going to get sued pretty damn soon.

I've done a system restore and a reboot and I can't tell if that helped because I have to wait for an update to crash my cable box.

Responses

XfinityDena

Official Employee

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3.2K Messages

2 years ago

Thank you for reaching out @cadhead. Thank you for reaching out to us about the screen saver. At this time the screen saver can not be disabled however, you can change the settings to 5 hours. To make the changes you would press the Xfinity key then Setting Icon>Device Settings>Screen Saver>Screen Saver Start After. From here you can choose 5, 15, 30 minutes or 5 hours.

Per your cable box have you had the issue returned?

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cadhead

Visitor

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8 Messages

@XfinityDena same problem on the update. The update runs fine, goes back to TV. After a few minutes it locks up, I'm staring at a black screen right now. So I guess I'll just get used to getting up and unplugging it and plugging back in That's some quality service right there.

2 years ago

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cadhead

Visitor

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8 Messages

You people are useless! We'll just see if you get your bill next month. I'm seriously thinking about calling the FCC about you clowns!

2 years ago

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XfinityDena

Official Employee

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3.2K Messages

Thank you for reaching back out @cadhead I am sorry you are still experiencing the issue with your box.

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside rebooting the box? If troubleshooting does not resolve the issue, the box may need to be swapped out (which can be done for free at a local service center) or we may have to send out a technician to further diagnose the issue.

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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cadhead

Visitor

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8 Messages

Once the box starts working, I tried system restore and that did absolutely nothing except waste my time.

Maybe I got a bad box do I just go there?

2 years ago

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XfinityDilary

Official Employee

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2.1K Messages

We could definitely try replacing the box, @cadhead. You can locate the nearest store HERE.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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cadhead

Visitor

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8 Messages

2 years ago

This problem has not been solved at all. I am not paying my bill this month until this problem is solved. There's a little thing called fraud and you guys are committing it!

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X1

cadhead

Non DVR X1 box crashes after update

XfinityDena

cadhead

cadhead

XfinityDena

cadhead

XfinityDilary

cadhead

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