Hello user_32tisz thank you so much for taking the time and reaching out here via our Xfinity Forums! Troubleshooting can be done easily via the Xfinity App
What specifically is going on with the TV? Are we seeing error messages or error codes on screen? Are you seeing just a colored screen(Black, Blue, Green, etc.)? If you have picture, is it coming in distorted? And is this happening on all cable boxes in the home?
XfinityAlfonso
Official Employee
•
2.5K Messages
2 days ago
Hello user_32tisz thank you so much for taking the time and reaching out here via our Xfinity Forums! Troubleshooting can be done easily via the Xfinity App
Fix your TV service using the Xfinity app
What specifically is going on with the TV? Are we seeing error messages or error codes on screen? Are you seeing just a colored screen(Black, Blue, Green, etc.)? If you have picture, is it coming in distorted? And is this happening on all cable boxes in the home?
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