Visitor
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2 Messages
No sound when using streaming apps (Netflix, disney +, etc)
Last week out of the blue I lost sound out of my X1 box. I went into audio setting and changed it from Auto Detect to Expert and sound came back. Weird but ok. Then I went into Netflix there was no sound again. Went back into audio settings and tried auto again (nope) and finally stereo and that works but I lose my 5.1 in that mode. Does anyone know why this has happened? What changed? Was there a firmware update or something? I also tried resetting SAP and that has not helped. Anyone else experience this? Any ideas? Thanks
user_Kaitlan
Contributor
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317 Messages
4 years ago
Hello, @user_01694b! That is an odd audio issue to have and how it's affecting different aspects of your programs. Have you tried resetting the Cable Box or have you taken any troubleshooting steps on your own aside from changing the audio settings?
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