Contributor
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86 Messages
no sound on netflix app
as per subject, not getting any sound on the netflix app. sound works on tv, recordings, live, other apps, works fine when I use the netfilx app on my smart TV, but nothing when I try to watch something on the netflix app on the X1. works on the upstairs TV, which is the same model X1. any ideas? I've already tried resetting the box, both soft reset and hard (power) reset same deal.
jim_r1
Contributor
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86 Messages
1 month ago
nm,just fixed it. turned off the expert setting on the x1 and reset the SAP at the same time, not sure which one fixed it but it's fine now.
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XfinityMarcus
Official Employee
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1.3K Messages
1 month ago
jim_r1 thank you for using the Community Forums page to reach out, we are glad to hear that you have resolved the audio concerns you came across. Did you have any other concerns we could assist with today?
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