New Poster
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1 Message
No Sound on just channels 5 and 7. No problems with other channels
After 2 years of no problems, lost sound only on channels 5 and 7. Sometimes sound comes on only during commercials. All other channels have no problems with video or sound. Rebooting and system resetting does not solve the problem.
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
8 m ago
https://www.xfinity.com/support/articles/x1-audio-output
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Barker721
Frequent Visitor
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6 Messages
8 m ago
Still broken.
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Rustyben
Expert
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24K Messages
8 m ago
the UI (user interface) can be confusing. hit the Xfinity button on the remote >> gear (settings) >> Device Settings >> Audio >> audio language (SAP) reset and reset. that is the only way to turn off the SAP at the moment.
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