Johnp5's profile

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Monday, August 3rd, 2020 1:00 PM

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No Sound on just channels 5 and 7. No problems with other channels

After 2 years of no problems, lost sound only on channels 5 and 7. Sometimes sound comes on only during commercials. All other channels have no problems with video or sound. Rebooting and system resetting does not solve the problem.

Gold Problem Solver

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25.9K Messages

5 years ago

Frequent Visitor

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6 Messages

5 years ago

I have the same problem with 208 (MeTV). My SAP had options for Spanish and English and it was correctly set to English.
Still broken.

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24.6K Messages

5 years ago


@Barker721 wrote:
I have the same problem with 208 (MeTV). My SAP had options for Spanish and English and it was correctly set to English.
Still broken.

the UI (user interface) can be confusing. hit the Xfinity button on the remote >> gear (settings)  >> Device Settings >> Audio >> audio language (SAP) reset and reset. that is the only way to turn off the SAP at the moment.

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4 years ago

Go to the 800 channels.  You may be having problems with the SD channels.  Up in the 800s, you have the same channels, but in HD.

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