New Poster
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1 Message
No Sound on just channels 5 and 7. No problems with other channels
After 2 years of no problems, lost sound only on channels 5 and 7. Sometimes sound comes on only during commercials. All other channels have no problems with video or sound. Rebooting and system resetting does not solve the problem.
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://www.xfinity.com/support/articles/x1-audio-output
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Barker721
Frequent Visitor
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6 Messages
5 years ago
Still broken.
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Rustyben
Expert
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24.6K Messages
5 years ago
the UI (user interface) can be confusing. hit the Xfinity button on the remote >> gear (settings) >> Device Settings >> Audio >> audio language (SAP) reset and reset. that is the only way to turn off the SAP at the moment.
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user_da72e4
Visitor
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1 Message
4 years ago
Go to the 800 channels. You may be having problems with the SD channels. Up in the 800s, you have the same channels, but in HD.
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