1 Message
No software to update error
I am receiving a blue screen no software to update error on one tv box. This started today. My other box is working fine. Have checked all connections and restarted multiple times.
1 Message
I am receiving a blue screen no software to update error on one tv box. This started today. My other box is working fine. Have checked all connections and restarted multiple times.
XfinityJamesC
Official Employee
•
1.7K Messages
8 months ago
Greetings, @user_kecvpg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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