No smart resume driving us crazy!

Every possible solution has been tried. No smart resume on my Samsung model QN75Q80DAFZA. Please tell me a patch is being done to fix this. After talking to an Xfinity rep on the phone, they assured me that taking away features would be

fixed. Well losing smart resume is bad, but no saved favorites and the worst possible feature is not being able to recover a deleted program in case you accidently delete a program. Please help. Very frustrated.