Visitor

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1 Message

09/19/2026 12:17 AM

No signal

I plugged in my new Xfinity TV box followed the prompts and it is not working 

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Official Employee

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2.8K Messages

26 days ago

We appreciate you connecting with us here in our community, @user_rp8z87, about your X1 cable box. We're happy to help.

 

To activate your X1 cable box, follow these steps:

  1. Connect the X1 TV Box to your TV and power it on.
  2. Use the remote to enter the last four digits of a phone number associated with your Xfinity account.
  3. If prompted, verify your account via text message or by entering your account information.
  4. Wait for the activation to complete, which may take up to 10 minutes.
  5. After activation, set up your device and remote as instructed on the screen.

Here's a helpful article: https://www.xfinity.com/support/articles/x1-stb-activation.

(edited)

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