Contributor
•
65 Messages
No signal
“One of my XID-P companion boxes has shown status code 225 / video signal interrupted for over a year. Other boxes on the same line work. I need a replacement box.”
Contributor
•
65 Messages
“One of my XID-P companion boxes has shown status code 225 / video signal interrupted for over a year. Other boxes on the same line work. I need a replacement box.”
XfinityEricB
Official Employee
•
2.9K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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