Hello @user_h8y09n, thank you for taking the time to reach out on social media.
We truly appreciate you bringing this to our attention, and we are here to help you get this working properly. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. We're happy to help today, however please note that in the future, you must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
I'd be happy to run some troubleshooting for you today.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityKrista
Official Employee
•
1.5K Messages
2 months ago
Hello @user_h8y09n, thank you for taking the time to reach out on social media.
We truly appreciate you bringing this to our attention, and we are here to help you get this working properly. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. We're happy to help today, however please note that in the future, you must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
I'd be happy to run some troubleshooting for you today.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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