Visitor

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1 Message

Thursday, March 12th, 2026 6:40 PM

No signal detected

When I turn on my TV, I'm met with the Xfinity welcome screeen, where it says "Welcome. Bienvenudos...".  But after a minute or two, the screen goes to a picturesque screen saver-type image, and a small gray text box comes up over that and says I have no signal, and suggests that I check all of the physical connections.  The connections are all in place, so I don't think that's the issue.  Regardless, I unplugged the power from the xfinity box a reconnected it after a minute, and after a few minutes, it worked again.  But then the next day, it stopped working again, and every time I go to try and access my xfinity tv channels, I get the same process of the "Welcome" screen and then the "no signal" screen-saver image screen.  It might be worth mentioning that this is only the case for the TV in my living room.  My bedroom tv (which has its own separate xfinity box, has no issues at all.  So what's the solution? 

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Official Employee

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4.7K Messages

1 day ago

Hi user_5nnfl8! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear that one of the cable boxes is not properly working. I certainly understand how frustrating and inconvenient that is, but my team is here to help. So that we can take a look at your account and send some signals over, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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