Visitor

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1 Message

Thursday, July 23rd, 2026 8:30 PM

No service

I have not had any service for almost two weeks now, I have gone with the vitual agent so many times I quit counting, I want my service back. Please help me! I get the error message: no signal when I attempt to turn on. Also, virtual  agent promised me a new remote as mine just quit working at the same time, any idea when I could expect that ?

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Official Employee

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519 Messages

13 hours ago

Hello user_91zepc, thank you for reaching out here in our Xfinity Community forum. I am sad to hear you have been without service for so long, and I want to help you. Had there been any power issues, or service outages in your area before this started?

 

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