Regular Visitor
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7 Messages
no receipt for returned unit
Yesterday I was told by a support technician that I could go to the Evans Xfinity store to exchange my non-4K DVR for one that is 4K capable. The retail sales consultant took our old DVR and upon giving us the replacement unit said that she could not give us a receipt because her printer was not working. We were told that a receipt would be emailed to us. We have not received a receipt. We do not like not having a receipt for the unit we returned so today we returned and were told that they could not give us a receipt nor email one to us.
Rustyben
Expert
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24.6K Messages
4 years ago
If that should happen again take the 'replacement' as additional equipment and your old set top box with you. Go to a UPS store and they will give you a receipt and send it back at no charge to you. No box is needed, UPS handles packaging the STB.
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Judy-H
Regular Visitor
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7 Messages
4 years ago
I know this sounds like I'm being picky, but some years ago a field tech swapped out our unit and did not give us a receipt. He apparently never turned in the old unit and it took us years to convince Comcast that we no longer had the unit. Don't want to go through that again...
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