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user_ox841c - Hello, and thank you for reaching out to us for assistance with your Xfinity TV service. I understand how important it is to be able to enjoy your shows without interruption, and I’m here to help. Based on the error message you shared, it’s possible that your service may have been affected by an interruption in your area. Have you had an opportunity to check the service status in your account using the Xfinity app? The app is easy to use and provides real‑time updates. If no issues are reported, it also offers guided troubleshooting steps that can help identify and resolve the problem.