Frequent Visitor
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8 Messages
No option for 4K resolution in settings
yesterday I ordered a 4K box through the Xfinity site and receive it today. It looks like the model is XiD-P Because that’s what it says on the back.
I hooked it up to the TV and everything seems to be working fine. However, when I go into video output resolution on the settings, The best option is 1080P60 HD, No option for 4K
BIslander
Problem Solver
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722 Messages
7 hours ago
That's not a 4K box. Two do 4K - the wired XG1v4 and wireless Xi6. Some areas also support the newer wireless XiOne.
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BIslander
Problem Solver
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722 Messages
5 hours ago
In my experience, it's about 50-50 getting the right equipment that was ordered.
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