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ftran999
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8 Messages

10/24/2026 1:12 AM

No option for 4K resolution in settings

yesterday I ordered a 4K box through the Xfinity site and receive it today.  It looks like the model is XiD-P Because that’s what it says on the back.  

I hooked it up to the TV and everything seems to be working fine.  However, when I go into video output resolution on the settings, The best option is 1080P60 HD, No option for 4K

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2 hours ago

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BIslander

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722 Messages

4 hours ago

That's not a 4K box.  Two do 4K - the wired XG1v4 and wireless Xi6.  Some areas also support the newer wireless XiOne.

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ftran999

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@BIslander​ so Comcast sent me the wrong box then?

unfortunately I can’t seem to post a screenshot, but Comcast did send an email confirming I had ordered a 4K box

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2 hours ago

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ftran999

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8 Messages

@BIslander​ so Comcast, send me the wrong box then?

 Unfortunately, don’t seem to be able to post a screenshot here,  but Comcast did send me an email confirming that I had ordered a 4K box.

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2 hours ago

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BIslander

Problem Solver

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722 Messages

2 hours ago

In my experience, it's about 50-50 getting the right equipment that was ordered. 

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