No longer able to see my Great Courses in Last Watched list

Hello @DadMars, thanks for reaching out to us on Forums about this last watched list concern. I definitely get concerns around this and sorry to hear this has caused you some inconvenience. I would be more than happy to further assist you. For troubleshooting purposes, did you happen to reboot your cable box to see if that resolved this on your end? Unplug the power cable from the back of the cable box, wait 10 seconds, plug the power cable back in, and allow 10 mins or less for the box to reboot. 

Thanks Amira,

I have tried that several times with no change. I've also tried exiting the Great Courses in several ways, including using Exit, Back, and pausing before I do either. Great Courses knows where I was when I do come back.

As I mentioned in my original post, this only started to happen a week or so ago, and I've been subscribed to and watching Great Courses since April.

Let's do some deeper troubleshooting regarding signal levels and looking at your account. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am having the same problem. Were you able to correctit?

Hi Mary,

I got some help, but mainly runaround. They had me rebooot and they reset the my system remotely. They then brought in "advanced" support, who did the same to no avail. Finally they told me to update my equipment. None of this helped, and I told them my guess is this capability was removed at some system update. Unfortunately they had no way to verify this. I finally gave up and cancelled my subscription. Very frustrating.

Thanks. Very annoying!