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joekarter
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Regular Visitor

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3 Messages

04/22/2020 10:00 AM

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No local Channels - Oregon

My TV is working fine, but I don't have any local channels.  I can see things like the History Channel, but I can't get to ABC, CBS, NBC or Fox.   When you try to access the local channels, you get this measge on the screen:

 

Please try again

We're having some trouble on our end.  This channel isn't currently available.  Please try turning away from this channel for a few seconds and then tune back to it.  If that doesn't work, please try again in a few minutes

 

XRE-03059

 

I can't seem to get anyone on the phone to report the issue.   All I ever get is a automated attendant that wans to reset my box again.  Has anyone been able to reach a live body to report issues?  Anyone else have this issue with local channels?  I have already done a system refresh and a box reset.   

 

Thanks.

 

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5 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

That code is for signal issues. Something is impeding the frequency those (and possibly other) channels use. Check everything is tight, remove any extra splitters and possibly have a tech out to troubleshoot further (but that may not be til the pandemic clears). Resets/refreshes aren’t going to do it

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user_9753c0

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5 years ago

I have the same problem.  I have had a technition out who replaced the box and cable connectors and am still having a problem.  Another technition is coming out today.  I get error code XRE-03059

 

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XfinityDena

Official Employee

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4.6K Messages

Thank you for reaching out! How did the visit with the technician go? Are you still experiencing the same error messages? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 years ago

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