2 Messages
No Follow-up!!
Regarding my previous post, I requested that a Comcast supervisor call me to resolve issues. I was told one would call the next day. NO ONE EVER CALLED ME. How do you call yourselves a company??
2 Messages
Regarding my previous post, I requested that a Comcast supervisor call me to resolve issues. I was told one would call the next day. NO ONE EVER CALLED ME. How do you call yourselves a company??
XfinityJamesC
Official Employee
•
2.1K Messages
1 day ago
Greetings, @user_4a2et4! Thank you for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you didn't receive the call back you were promised, but you have definitely come to the right place for assistance.
If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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