Thank you for reaching out here @user_qsu5ma. If you are still experiencing that issue, we would be happy to look into that for you. Normally when you are seeing an XRE error there is an issue with the WiFi connection to the box. Have you run through the troubleshooting steps for that on your Xfinity app?
XfinityJohnG
Official Employee
•
2K Messages
19 days ago
Thank you for reaching out here @user_qsu5ma. If you are still experiencing that issue, we would be happy to look into that for you. Normally when you are seeing an XRE error there is an issue with the WiFi connection to the box. Have you run through the troubleshooting steps for that on your Xfinity app?
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