user_ef2185 - Hello! Thank you for reaching out to us here on the Xfinity Forums for assistance with the "Sorry, we're having some trouble right now" error you're seeing on channels 12, 6, 8, and 2. You've come to the right place, and we'd be happy to help get to the bottom of this.
To better understand what's happening, I have a few questions:
Are any other channels affected, or is the issue limited to those specific channels? Is this occurring on just one TV or on multiple TVs in your home? If you try watching the same channels through the Xfinity Stream app, are you able to view them normally, or do you receive an error message there as well?
XfinityThomasA
Official Employee
•
3.9K Messages
16 hours ago
To better understand what's happening, I have a few questions:
Are any other channels affected, or is the issue limited to those specific channels?
Is this occurring on just one TV or on multiple TVs in your home?
If you try watching the same channels through the Xfinity Stream app, are you able to view them normally, or do you receive an error message there as well?
We'll work through it together!
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