user_nbzymz Welcome to our community forum! You've reached the perfect place to get help with your cable services. Please check the coax connection at the back of the cable box and where it connects to the coax outlet on the wall. Are both ends tight and secure? We recommend tightening these by hand because using a tool can overtighten them and bend the internal copper wire, which can result in connection issues.
XfinityEmilyB
Official Employee
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2.9K Messages
3 months ago
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EG
Expert
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118.6K Messages
3 months ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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Mar974988
New Poster
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8 Messages
1 hour ago
Again, no cable and call customer service get busy. Go online and just cycles. This is really tiresome.
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