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JamieL2
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1st Like

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26 Messages

Friday, April 2nd, 2021 11:33 PM

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No buffer when I turn on TV

More often than not, when I turn on my TV there's no buffer of the channel currently showing. Why would this happen?  I never turn off my DVR.  Also, on the Tivo I used to have, you could see buffers for 4-5 different channels. Is that available on this DVR?

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4 years ago

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Rustyben

Expert

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24.6K Messages

4 years ago

turn off power saver on DVR and turn off CEC control on the set top box and TV.

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JamieL2

Contributor

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26 Messages

@Rustyben it seems ridiculous that I’d need to turn off CEC control just to use this function.

4 years ago

JamieL2

Contributor

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26 Messages

4 years ago

The settings are already as you indicated. It happened today, after I had been watching a saved show. I went to live tv and went to record the program that was playing (40 minutes in), and it didn’t record anything buffered.

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Rustyben

Expert

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24.6K Messages

4 years ago

the recording will not 'add' the buffer the recording begins when you start the recording.

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JamieL2

Contributor

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26 Messages

@Rustyben that’s just stupid.what’s the point of having a buffer if you can’t record it?

4 years ago

JamieL2

Contributor

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26 Messages

Not saying your response is stupid - just that the DVR would work that way.

4 years ago

XfinityJoeTru

Official Employee

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7K Messages

Hello JamieL2. Thank you for creating a post on our Forum. I can assist with troubleshooting and as needed, submitting a ticket to our Advanced Repair Team to look into this issue more closely for you. Please reach out to us via direct chat message and send your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

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4 years ago

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