Contributor
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238 Messages
No 4k tv boxes in Xfinity stores
You now can’t get a replacement 4k tv box at the Xfinity stores anymore, they have to be mailed to you, that’s really dumb.The reason they give you is even dumber, they have plenty of xione boxes & non 4k but no wired or wireless , what’s the deal ?
BIslander
Problem Solver
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501 Messages
2 years ago
I've gone through the mail route getting X1 boxes for several years as the store in my area rarely has the one I need. Mail has worked just fine as I've not needed a new box immediately.
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CCValerie
Official Employee
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974 Messages
2 years ago
Hi there, @minitech, thank you for taking the time to post on our Xfinity Forums and sharing your feedback with us. We take customer feedback with the upmost regard and understand convenience is valued. If you still need assistance with getting a new 4K TV box, we can certainly assist you here. To get started, please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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