Hello, @mnw! I'd like to look into your concerns further with the bracket not loading for you. Have any troubleshooting steps been taken to try and get the bracket to display? I do recommend resetting the cable box to see if it helps resolve the communication issues.
Responses
XfinityStephanieB
Official Employee
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200 Messages
2 m ago
Hello, @mnw! I'd like to look into your concerns further with the bracket not loading for you. Have any troubleshooting steps been taken to try and get the bracket to display? I do recommend resetting the cable box to see if it helps resolve the communication issues.
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mnw
Frequent Visitor
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22 Messages
1 m ago
The bracket is showing up now
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