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Sunday, November 3rd, 2024 10:27 PM

NFL on FOX

11/3/2024

Tuned on the TV to watch NFL games. FOX network game one is the Cowboys V Falcons and the announcers are speaking Spanish, commercials are in English and so is the haltime show. The OT game between the Patriots V Tennessee is also in Spanish. Then the game of the day with Joe Buck and Tom Brady are spoken over by the Spanish announcers. Somehow the SAP was turned on, I've never used it, why did Xfinity change from English. The BOT kept going round and round, took about 20 minutes of my life to accomplish my predicament. Nothing against the Spanish speakers. You desperately need to buy NVIDIA's Blackrock AI chips, Xfinity is soooo old. And I need to find another TV company. 

Official Employee

 • 

1K Messages

2 months ago

 

user_es4euk Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Problem Solver

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861 Messages

1 month ago

Go into Audio Preferences and Reset SAP. This will restore English. 

1 Message

No... We've tried at least 50 times. Still Spanish. 

Official Employee

 • 

1.3K Messages

Hello user_sjtyqm we may also want to try refreshing the X1 box. To do this say "System Refresh" into the X1 remote and follow the prompts. 

 

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