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Jess
1st Topic

Visitor

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3 Messages

Sunday, November 26th, 2023 10:57 PM

Closed

NFL Network

Intermitten Pixelation all day today.  I have had this problem on many morning's also @ 7:00 am. GMF

If I use xfinity stream or record the show with your DVR service same problem! 

I do belive that DVR recording's are done on a cloud, not on my local system. So don't say it's something on my hardware or connection issue.

Seems looking over forum's many people across the country have this problem with Xfinity and NFL channel.

Time to locate and fix the problem!

I have friends 15 miles away with the same problem along with several of my local neighbor's.

Question

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Updated 

1 year ago

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XfinityChelseaB

Official Employee

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1.2K Messages

1 year ago

Hello @Jess, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Jess

Visitor

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3 Messages

Can not send DM because you name "XfinityChelseaB" is not on the list that I'm allowed to address.

1 year ago

0

XfinityJoshuaG

Official Employee

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331 Messages

@Jess You don't send it to ChelseaB. As Chelsea outlined, you send it to Xfinity Support. I'll provide an even more in-depth walkthrough for you. 

 

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message

1 year ago

0

XfinityJoshuaG

Official Employee

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331 Messages

Thanks, Jess. Is this issue only with the NFL channel?

1 year ago

0

Jess

Visitor

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3 Messages

Joshua,

As per our chat thats not posted here, is was only NFL 860 channel.

This morning picture is good.

I hope what you did last night ends this problem permanently.

It has been intermittent at best.

Thanks...

1 year ago

0

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