Regular Visitor
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8 Messages
New XiD-P Boxes won't work
Hi,
I have a set up with four TV sets with the primary TV box being a DVR labeled XG1v4-A (X1). Two of the other TV boxes are labeled XiD-P and they work fine. These boxes were given to me by the Comcast Store in June 2024 as I expanded the number of TVs. Although they work fine, they don't have a voice activated remote nor can I watch recorded shows from the DVR box. I went to the Comast Store yesterday and they didn't understand why I was given these outdated boxes and gave me two new replacement boxes. These boxes are also labeled XiD-P but also say X1 on them. These new TV boxes have the new remotes and I was told I would be able to watch our recorded shows on them. My issue is I can't activate the two boxes. It goes through the whole process of Welcome and after it asks my preferred language I get an error message that says "Sorry, you can't connect" and check the connections, etc. I chatted with an online agent for a long time and they suggested everthing. We rebooted the primary box, etc. Nothing works. I tried the boxes on multiple outlets and get the same message. Does anyone have a solution for me? Might the new tv boxes be incompatible with my primary DVR box? Thanks
Accepted Solution
psaacondrin
Regular Visitor
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8 Messages
5 months ago
It turns out that the cable line into the unit was plugged into a distribution amp with cable feeds then running to each room. This was done by the developer during construction of a new high rise building in 2020. The amp was fine with the older Xfinity technology but not with X1. We fixed this by connecting the cable line feed into a new splitter provided by Xfinity and then connecting all the individually room feeds to the splitter. Problem solved.
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psaacondrin
Regular Visitor
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8 Messages
5 months ago
I have a set up with three TVs hooked up to cable. The primary box is a DVR with the identifier XG1v4-A (X1) and the other two TVs have the older XiD-P TV boxes. The older XiD-P boxes were given to me in June by a local Xfinity Store. However, they didn't have voice activated remotes nor could I watch recorded shows on those TVs so I went back to the store yesterday and was given new XiD-P (X1) tv boxes with the new remotes and I was told these boxes will also allow me to watch recorded shows. The salesperson at the store was surprised I was given the old technology. Well, the new boxes won't work. I get through the Welcome and "connecting to my entertainment system" when I get a "Sorry" message that it can't connect. It tells me to recheck my connections, restart, etc. which I did unsuccessfully. I chatted with a live agent who attempted to send a signal to my new boxes and also reset my primary box. Still nothing. I also tried these new boxes in multiple outlets and still nothing. Any ideas out there? Could these boxes be incompatible with my XG1v4-A DVR box? Thanks
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XfinityMarcos
Official Employee
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2.4K Messages
5 months ago
Hello psaacondrin, that would be pretty frustrating to deal with, especially as you were heading into your weekend. I love to relax and catch up on my recordings in my downtime, so I get why you need these boxes activated. I appreciate you already taking steps to troubleshoot and for letting me know what you've done. When you reached out and worked with a representative, did they mention needing a tech visit at all?
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