Visitor
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1 Message
New xi6-t streaming box won't install
We got 3 of these today and they won't finish the install. Xfinity assistant says we need a tech visit which will incur a charge. Can't get to a human on the phone.
Visitor
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1 Message
We got 3 of these today and they won't finish the install. Xfinity assistant says we need a tech visit which will incur a charge. Can't get to a human on the phone.
XfinityQuemekia
Official Employee
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1.2K Messages
16 hours ago
I completely understand how frustrating it is to be stuck with new equipment that won't install, especially when you are having trouble reaching a live person. Let's get this sorted out for you user_2gpotq!
To help me figure out exactly what is going wrong and see if we can bypass that technician visit, could you share a few details with me?
Is there a specific error message, an error code (like RDK or XRE), or is the screen just completely frozen?
Since these boxes depend entirely on your home internet, make sure your primary Xfinity internet gateway is completely online and active before turning on the boxes. Are you having issues with any other devices not connecting to your Wi-Fi?
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