Contributor
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18 Messages
New Xi6-a boxes won’t respond to any remotes
Hi
I had 2 new wireless Xi6-a boxes delivered today.
I powered them both on, got to the language selection screen and NEITHER boxes will respond to the remotes they came with.
What can I do to get them to respond so I can set them up???
I had 2 new wireless Xi6-a boxes delivered today.
I powered them both on, got to the language selection screen and NEITHER boxes will respond to the remotes they came with.
What can I do to get them to respond so I can set them up???
Accepted Solution
XfinityChad2
Official Employee
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263 Messages
4 years ago
Try pointing the remote directly at the front of the device and also try unpairing the remote as well. Visit xfinity.com/unpair for instructions.
Can you let me know what type of remote you have?
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RolloTomasi
Contributor
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18 Messages
4 years ago
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XfinityChad2
Official Employee
•
263 Messages
4 years ago
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