New Xi6-a boxes won’t respond to any remotes

Hi

I had 2 new wireless Xi6-a boxes delivered today.

I powered them both on, got to the language selection screen and NEITHER boxes will respond to the remotes they came with.

What can I do to get them to respond so I can set them up???

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CCChad2

Retired Employee

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263 Messages

5 years ago

Did you see a message that says “remote not working”?

Try pointing the remote directly at the front of the device and also try unpairing the remote as well. Visit xfinity.com/unpair for instructions.

Can you let me know what type of remote you have?

0

RolloTomasi

Contributor

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18 Messages

5 years ago

Thank you. Unpairing then seemed to do the trick!!!

0

CCChad2

Retired Employee

•

263 Messages

5 years ago

can you scroll up and down but OK button doesn’t work? Or can’t even get the remote to select Spanish

0

X1

RolloTomasi

New Xi6-a boxes won’t respond to any remotes

CCChad2

RolloTomasi

CCChad2

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