Visitor
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3 Messages
new XG1v4 repeatedly giving "remote not working?" message when tv is turned on
Hello:
I installed a new XG1v4 set top box about 2 weeks ago and it has been working well (after contacting support due to the box freezing up two days after it was installed – they were able to fix the issue). However, two days ago when I turned on the TV, a screen message indicating “Remote not working?” appeared. I followed the instructions to unpair the remote and the box did restart which required me to go through the entire new box installation process again. The box worked normally the rest of the day; however, when I turned the TV on the next morning, the same “Remote not working?” screen appeared and the box would not respond. The remote is working well in controlling the TV, the receiver, and cable box (when it is functioning) so the remote is not the issue. It appears from other postings in this forum that the cable box is likely the problem and may need to be replaced. Please help.
badair57
Visitor
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3 Messages
1 day ago
I did some additional research on my problem and found a discussion in the forum recommending turning off the HDMI CEC setting in Device Power Preferences to resolve this issue. Someone said a Denon receiver (which I have) sends a HDMI signal to the X1 box to go into standby mode when the receiver is powered down – he said the HDMI CEC control in the X1 box is buggy when communicating with newer Denon receivers and causes issues with the remote. I then discovered that my XG1v4 did not have a HDMI CEC setting in Power Preferences; someone in the Reddit Xfinity forum said they solved this by performing a System Refresh and a System Restart – I did this and it added the HDMI CEC setting to my Power Preferences. I turned off the HDMI CEC control and so far, everything is working. I won’t know if this resolved my problem until tomorrow morning.
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BIslander
Problem Solver
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515 Messages
18 hours ago
Yes, I'm the one who posted awhile back about HDMI-CEC freezing XG1v4 boxes when paired with some Denons. Glad you found that old post helpful, although I never got an on screen message, just a frozen box that had to be rebooted. It can happen when the Denon is powered down or when you switch the Denon to a different input and then go back to the Xfinity input.
I have two Denon AVRs, a recent X3800H and an older S640H. The same XG1v4 box freezes with the newer AVR but not with the older one. So, there must be some CEC command the newer Denon sends that the XG1v4 misinterprets. Once you turn off HDMI-CEC, you should be fine again.
It's also odd that the HDMI-CEC setting sometimes disappears from the Power Preferences page.
(edited)
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