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user_8d2439
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Visitor

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2 Messages

Wed, Jul 21, 2021 1:46 AM

New X1box is not setting up properly

Error msg states-

There seems to be some trouble. 
please tighten your cable connections, and then restart yr tv box ….

I have tightened and restarted, unplugged tv and box and then plugged back in and I’ve taken out all connections and put them back in.

also called tech support, but they weren’t much help. 

Question

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Updated 

2 m ago

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Responses

XfinityChad2

Official Employee

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145 Messages

2 m ago

Do you see an error code in the bottom right hand corner? 

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user_8d2439

Visitor

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2 Messages

2 m ago

Saying no signal to HDMI 1, but the cord is in there, tightly from the back of tv to the cable box.

so, the welcome, bienvenido pops up and then it says no signal HDMI 1

it says to tighten cords and restart.

ive tightened everything and re-started.

very frustrated.

We got a msg on our tv recently that a new box was available, so they sent it to us.

I wish I never requested it. This is a huge waste of time!

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XfinityAaron

Official Employee

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199 Messages

I am very sorry that the cable box is giving you such a headache. I would love to assist you, along with anything else you may need assistance with. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

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