New X1 boxes and firmware.

Yes Im posting in all caps Im aware

The new x1 boxes are horrible.

The info shown on screen terrible!!!!!!!!!!
Elderly cant read the info on screen during channel changes.

The channel surfing experience [Edited: "Language"]!!!!!!!

There is way way way way way way too many channels

With no means to disable any of them.

Xfinity went from the frying pan into the fire!!!!

After my parents pass away all your equipment will go bye-bye

I will go all cellular - not Xfinity!!!

[Edited: All Caps]

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XfinityAmandaB

Official Employee

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2.9K Messages

6 hours ago

user_b9ewkt That is not the experience we want any customer to have, and we do have accessibility features and customization options available for the X1 boxes that may help. To start to limit the channels, I use the Favorite option. You can go through the normal guide with them and mark their must-have options as a favorite. Then You can limit the guide using the filter options to only show the favorite options. I know there are a lot of channels, and if you think there may be a better lineup that fits their needs, you can check them out here.

I would be happy to help get them into one that may better fit their current needs.

As for the info on screen during channel changes, are you speaking of the black info panel that pops up at the bottom of the screen?

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user_b9ewkt

New X1 boxes and firmware.

XfinityAmandaB

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