Visitor
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4 Messages
New X1 Box with DVR playback quality poor on recorded shows and also when paused.
I received and replaced my cable tv box. The old box worked well and no issues but didn’t have the multi view.
when I revived the new box standard watching TV is show without issues.
1 - when I pause TV and resume; I get tiling and poor quality.
2 - when I record on DVR it plays with tiling and poor quality.
both causes is intermittent during the show, but all shows do this.
if I watch the same show live I record, the live never has issue only when I replay the recording.
I’ve used the menu to try and fix in a couple times an has not made any improvement. The old box never did this so I believe I have a bad box.
XfinityShawn
Official Employee
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2K Messages
3 days ago
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user_wzhkoa
Visitor
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4 Messages
3 days ago
Never any error codes. In a 30 minute show the tiling and pause of video happen random through out.
This is only when DVR playback, watching live has no issue. I can also watch the DVR on iPhone without tiling.
last, I’ve noticed randomly that the response of the remote is slow too.
this is new box. The old box had zero problems. When I used the Xfinity app to troubleshoot they want to send someone and charge me.
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