New X1 Box with DVR playback quality poor on recorded shows and also when paused.

I received and replaced my cable tv box.  The old box worked well and no issues but didn’t have the multi view. 

when I revived the new box standard watching TV is show without issues.  

1 - when I pause TV and resume; I get tiling and poor quality. 

2 - when I record on DVR it plays with tiling and poor quality. 

both causes is intermittent during the show, but all shows do this. 

if I watch the same show live I record, the live never has issue only when I replay the recording. 

I’ve used the menu to try and fix in a couple times an has not made any improvement.  The old box never did this so I believe I have a bad box.