Visitor
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1 Message
New X1 box will not work
Plugged in my replacement upgrade x1 box. The remote wont communicate to it (yes I removed the film). I don't getting on screen instructions. And I do not have signal to the TV.
How can I get the box activated in this situation?
Thank you
EG
Expert
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112.9K Messages
8 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
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XfinityMarcus
Official Employee
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1.7K Messages
6 days ago
user_impczb Well, well, well, you are connected to the best team in all of Xfinity when it comes to address equipment related concerns. I would be happy to ensure your new X1 box is up and running as expected. I would like to gather some information from your account to see the specific equipment we are going to be working with today, but before doing so would you be able to share with me what troubleshooting steps you have attempted thus far?
I know we have some amazing troubleshooting tips available for customers on our self-service Xfinity Support page. You can visit it using this hyperlink.
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