New X1 Box Welcome Screen Cycling
I received a new X1 box, and can hardly get past the "Welcome. Bienvenido. Bienvenue." screen. It gets a few seconds in to the start up then turns off and back on. My older box works just fine when I plug it back in. I've quadruple checked that everything is plugged in the correct locations. I've restarted it it multiple times, for multiple durations, in multiple ways. I have, on a couple of occasions, gotten it to let me select english, and it even brings up my correct phone number to verify, so I know it's able to connect.
My understanding is that this Welcome screen cycling is a known issue with these boxes. Do I have any options other than getting a new box? I'm supposed to send my old box back and keep this one, but can I just send it back and then request another once you get this one back? Thanks!