Visitor
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2 Messages
New X1 box show green screen
My new X1 cable box just shows a green screen. I tried using a different HDMI cable but it didn’t help.
Visitor
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2 Messages
My new X1 cable box just shows a green screen. I tried using a different HDMI cable but it didn’t help.
CCAnna
Problem Solver
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874 Messages
2 years ago
Thank you for taking the time to reach out to us through Xfinity Forums @user_b57491. I am sorry to hear you have had trouble with the cable box. You had the right idea, normally the cause of a green screen is the HDMI cable. That being said, have you tried any additional troubles shooting steps, including rebooting the box? Do you have a splitter attached to the cable line for your modem? Is this a new cable box, or did it just start doing this recently?
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