jmf1964's profile
jmf1964
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9 Messages

Tue, Dec 24, 2019 12:00 PM

New x1 box not working

New x1 box suddenly not working, it is stuck on one channel, there is no on screen display and it will not respond to the remote. I have restarted/refreshed multiple times with no results. The box worked fine a week ago. The remote will operate the tv, but not the cable box.

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jmf1964

Frequent Visitor

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9 Messages

1 y ago

Thanks, I called comcast and they got it straightened out. the remote had somehow become unpaired from the box. The guy fixed it in about 3 seconds.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Check for outages, usually that’s what happens when you can’t change channels.

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