jmf1964's profile

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9 Messages

Tuesday, December 24th, 2019 12:00 PM

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New x1 box not working

New x1 box suddenly not working, it is stuck on one channel, there is no on screen display and it will not respond to the remote. I have restarted/refreshed multiple times with no results. The box worked fine a week ago. The remote will operate the tv, but not the cable box.

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Accepted Solution

Frequent Visitor

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9 Messages

6 years ago

Thanks, I called comcast and they got it straightened out. the remote had somehow become unpaired from the box. The guy fixed it in about 3 seconds.

Gold Problem Solver

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25.9K Messages

6 years ago

Check for outages, usually that’s what happens when you can’t change channels.
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