New Poster
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1 Message
new X1 box never fully boots up
Got a new TV....X1 box would never finish booting up....exchanged the box.....same problem.....can anyone tell me wat the issue is?
New Poster
•
1 Message
Got a new TV....X1 box would never finish booting up....exchanged the box.....same problem.....can anyone tell me wat the issue is?
Responses
Rustyben
Expert
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24K Messages
5 m ago
has that outlet ever worked? you said you got a new TV, is this an existing/working set top box?
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ComcastMorgan
Official Employee
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2.5K Messages
5 m ago
Hi, robertcartier. Thanks for posting! It does sound like either the cable outlet is inactive or that there isn't a strong enough signal at the outlet. We would be glad to have a technician out for you if you'd like.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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