8 Messages
New Wireless Cable Box vs. Coax Box
Hello, I recently received the email to update all 3 of my cable boxes. The new one's were sent and they are (3) small wireless boxes. I had (2) coax boxes starting with a serial #CS and (1) larger coax box starting with serial #PA (Pace box). I thought the Pace box was the main box. Can someone verify I do not need to keep this one before returning it? I setup the 3 new one's and the one I replaced with the Pace box was taking 30-45 seconds to come on each time and kept saying the box had to restart. I checked all connections and it kept happening, but now it might be fine.
Just not familiar with the new boxes all being wireless and want to make sure I do not need a main box per se since they are all wireless boxes. Also any main differences (outside of coax connection vs. wireless)?
Thanks,
Matt R.
user_u24gsq
Visitor
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1 Message
2 days ago
I have a similar question. My "upgrade" of the main tv box is the same digital adapter (XiD - P) that I just replaced with the wireless boxes in the bedrooms. How is this an upgrade?
Randy M.
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Daveecook
New Poster
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2 Messages
2 days ago
I had glitches in recordings on my XG2v2-P. From previous experience, the boxes start failing after a few years, so I thought a new one would solve the problem. I was sent a XiOne, but when I installed it, there were only 15 recordings, whereas there were 118 on the old box. I exchanged the XiOne for an Xi6-A, being told it had greater storage capacity. However, the Xi6 only showed 15 recordings. A comment on this Forum said to use the XG1v4, which is still cable-connected, but has 4K. I tried calling my local Xfinity center, but they don't have a public number, so I spoke to an Xfinity employee on their 800 number, who also couldn't verify if the XG1v4 was available; he couldn't assure me I'd be able to retrieve the recordings on my old box. SO, I think that before you exchange your old DVR for the new streaming models, you should watch what you've recorded, because you CAN'T RETRIEVE OLD RECORDINGS WITH NEW EQUIPMENT.
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XfinityRaul
Official Employee
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3.2K Messages
4 hours ago
@user_5tt08j Thanks for reaching out to us via Forums. I would be more than happy to review your account to confirm which box you should keep. Please visit this link to learn everything you need to know about our wireless box https://www.xfinity.com/support/articles/wireless-tv-box-faqs.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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