3 Messages
New TV wireless box not working
Just switched to Xfinity for tv. Picked up tv box today. Connected HDMI. Connected power. Point remote at tv box. Nothing appears, except “no signal”. Any ideas???? Thanks!
3 Messages
Just switched to Xfinity for tv. Picked up tv box today. Connected HDMI. Connected power. Point remote at tv box. Nothing appears, except “no signal”. Any ideas???? Thanks!
Accepted Solution
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
TV sets most often display "no signal" when they are not receiving a signal on the selected input. This usually means the wrong input is selected, or the cable supplying the signal has failed or is not fully connected, or is plugged in to the wrong connector. It could also mean the cable box is not turned on or not getting power. If the cable box was not getting a signal and was reporting that to the TV set, the message would be different.
Double (or triple!) check your box-to-set cables, connections, cable box power, and the set's Input selections.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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CCDanielB
Official Employee
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252 Messages
2 years ago
Could you please send our team a direct message? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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