New TV Customer 2 TVS... 4k?
Hi all, DirecTV convert and just had an Xfinity TV setup today. We realized very quickly that the boxes that were left for us do not support 4k. I should have been a lot more upfront about the need for this but it wasn't obvious in the online order process and I got sidetracked speaking with the tech because we had some issues getting the internet back up and running.
Anyway, I called in and now have two 4k boxes being shipped to me. One was the Xi6 and I thought that was great news because she said it was wireless. This was one of the great perks from DirecTV that I thought I had lost with the transition but was happy to hear it was actually available.
Here's the problem. I think. I was just reading up on these boxes and it appears that in order for the Xi6 to work I must have an Xfinity Gateway. Is this true? I'm hoping I have misread something as it seems like Xfinity should have a flag for the CSRs to let them know that a device is incompatible with the customer's current setup. But if not, then I'd really appreciate some help understanding my options for getting 4k to the secondary TV that do not also require me to pay for an Xfinity Gateway. Thanks.