Visitor
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1 Message
New TV Box
We were told that we needed to upgrade our TV box due to our YouTube TV NFL Sunday Ticket subscription. We recieved our new box and it doesn't work. We keep recieving a message that says "Sorry, there seems to be some trouble. Please tighten your cable connections then restart your box." I chatted with Xfinity assistant, tried everything they suggested and it is not working. I am now being told to schedule a tech service visit at a charge to me. Our old box won't work anymore either. We are receiving the same message about connection. Has anyone else experienced this?
XfinityKei
Official Employee
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1.9K Messages
11 days ago
@user_tq0hnb I’m sorry to hear you're having troubleshoot with your new box. I can help.
Can you please direct message me your first and last name along with your full service address so that I can resolve this for you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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